My recommendations: 1) if you like to try out new products instead of just reading reviews, give it a try and see for yourself. It did not damage my hair at all so you don't have to worry about that, but it also did not perform any miracles; 2) keep the second step (heat activated cream) and use it again and again until it runs out, it's a very nourishing cream and I'm convinced that it's the reason my hair was so soft...maybe Fructis has another product just like the cream which can be purchased on its own, or you can try KMS Flat Out, which I personally like a lot...so go forth and experiment ladies! Good luck! But don't expect any miracles!
Would I purchase this product again: Probably not. It's a lot of extra work and doesn't give you the results promised. For those extra 20 minutes you could just give yourself a really good blowdry and make it last for two days, or for an extra $10 you could get a professional blowout.
Thank you to my bestie Sarah for writing this post!